Welcome to ClaimsLink

Getting Started
(Not applicable for Network Access Clients)
The use of ClaimsLink is only granted to individuals employed by an entity that has a contractual agreement with Medical Mutual, and 100 or more active policyholder contracts
Click here for a list of frequently asked questions about our security policies and configuring your PC to access our system.
To protect the privacy of our policyholders, it is necessary to add the ClaimsLink Addendum to your current Medical Mutual contractual agreement. This addendum describes the roles and responsibilities of Medical Mutual and the user as they relate to ClaimsLink.
Please contact your MMO Sales Representative for the appropriate and up to date ClaimsLink Addendum.

ClaimsLink Updates
New feature on ClaimsLink! You can now view Aetna Open Choice PPO information for members from ClaimsLink. This feature is located on the Policyholder Summary screen. Simply click a member's name and choose the " Aetna Open Choice PPO Information" option.
If you are receiving an error message that says "You must be using Internet Explorer" please use the following instructions below to set your browser to compatibility mode. Please note: Some organizations restrict changing machine settings. If any of the options described below are unavailable please contact your IT department or PC administrator to perform these steps.
1. Open Internet Explorer 2. Find the Tools menu. It is NOT the tools menu under the gear icon. This one is actually labeled Tools. If you don�t see it, RIGHT click on the gray area anywhere at the top of the screen and choose Menu Bar. 3. Click "Tools" and choose Compatibility View settings from the list. 4. On the pop up screen click the check box next to the line that says �Display all websites in compatibility mode.� 5. Click the close button on the pop up window. 6. Close ALL open Internet Explorer windows.
You should now be able to enter the ClaimsLink site. If you have any problems with the compatibility mode steps. Please call the help desk at 1-800-218-2205.
New feature on ClaimsLink! You can now view and print temporary id cards for most members. This feature is located on the Policyholder Summary screen. Simply click a member's name and choose the "View Temp Id Card" option. The id card is delivered in .pdf format. Depending on your browser/pdf reader setup the pdf will open automatically or you will be asked to choose whether to open or save.
Attention Internet Explorer 10 and 11 users: If you are receiving a Page Cannot Be Found error when using Auto Enrollment please use the following instructions below to set your browser to compatibility mode. Please note: Some organizations restrict changing machine settings. If any of the options described below are unavailable please contact your IT department or PC administrator to perform these steps.
1. Open Internet Explorer 2. Find the Tools menu. It is NOT the tools menu under the gear icon. This one is actually labeled Tools. If you don�t see it, RIGHT click on the gray area anywhere at the top of the screen and choose Menu Bar. 3. Click "Tools" and choose Compatibility View settings from the list. 4. On the pop up screen click the check box next to the line that says �Display all websites in compatibility mode.� 5. Click the close button on the pop up window. 6. Close ALL open Internet Explorer windows.
Auto Enrollment should be back up and running. If you have any problems with the compatibility mode steps. Please call the help desk at 1-800-218-2205.